Shipping policy
At Haloomyz, we are proud to offer Free Standard Shipping Worldwide. Because our ceramic vases are hand-crafted with love and eco-friendly materials, we take extra care in our fulfillment process to ensure they arrive at your home in perfect condition, no matter where you are in the world.
1. Shipping Origins
All orders are processed and shipped directly from our primary warehouse facility located at: 12 Kaskoineko bidea Aldudes 64430 France
2. Delivery Timeline
To determine when you will receive your order, please consider both the Handling Time and the Transit Time:
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Handling Time: 1–3 Business Days (Monday – Friday).
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Transit Time (USA): 5–12 Business Days (Monday – Friday).
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Transit Time (International): 7–15 Business Days (depending on the destination).
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Total Estimated Delivery Time: 6–15 Business Days for US orders.
3. Shipping Costs & Customs
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Standard Shipping: FREE for all orders worldwide.
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Customs & Duties: For international orders, please note that Haloomyz is not responsible for any customs fees, duties, or taxes applied by your country. These are the responsibility of the recipient.
4. Tracking Your Order
Once your vase has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your shipment's progress in real-time.
5. Damaged Items
Since ceramic is delicate, if your item arrives damaged during its international journey, please email us immediately at hdstore234@gmail.com with a photo of the product and the packaging so we can arrange a free replacement.
6. Contact Us
- 📧 Email: hdstore234@gmail.com
- 📞 Phone: +1 917-672-8044
- 🕐 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST